All courier deliveries require a signature.
We reserve the right to deliver split deliveries should any items be out of stock (you will not incur any additional delivery charge)
Orders received after 3.00 pm on Fridays will be processed in to our system the following Monday (excluding Bank Holidays in which case it will be the following Tuesday) and delivered as per above.
All of our courier deliveries are made Monday to Friday between 9.00am and 5.30pm. Unfortunately a specific delivery time is not possible.
In the rare event of a shortage or damaged product, please ensure these are reported to us within 3 working days so that we can rectify this for you.
You may contact our customer support team on 0330 159 6344 Monday to Friday – 9.00am to 5.30pm or use the Contact us Form.
When you receive your order, if you have a problem or no longer require the items please get in touch with us via email (firstname.lastname@example.org), phone (0330 159 6344) or via the Return or Replace Items section within your account.
Our phones lines are open Monday to Friday, 9am–5:30pm. We aim to respond to emails and returns raised on our website within 24hrs 7 days a week.
Once we receive your request we will take the appropriate action get back in touch with you by your preferred contact method and let you know the next steps.
We try to make returns as hassle free as possible, usually we send a courier to collect goods within 3 days.
Once the goods arrive back at the warehouse we will issue your refund or if the item you received is damaged or we made a picking error and you want a replacement, this is usually delivered when we collect the other item.
You can now recycle your old electricals and batteries with us
If you’re buying a new electrical item, we will recycle your old one, free.
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a replacement item from us. Please email us for details.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.